Returns & Refunds

Vehicle Sales

All vehicle sales are carried out on a face-to-face, agreed-terms basis. We strongly encourage prospective buyers to inspect any vehicle in person and, where appropriate, arrange an independent mechanical inspection before purchase.

Once a sale has been formally agreed and a contract signed, the sale is binding on both parties. The Consumer Contracts Regulations 2013 do not apply to bespoke or negotiated vehicle sales conducted in person.

If you believe a vehicle has been materially misdescribed, please contact us immediately at enquiries@thepaddockclub.co.uk so we can investigate and discuss a resolution.

Deposits

If a deposit is taken to hold a vehicle, the terms of that deposit — including whether it is refundable — will be agreed and confirmed in writing between both parties before payment is made.

Services

If you are dissatisfied with any service carried out by The Paddock Club, please contact us as soon as possible so we can investigate and work to put things right. We take quality of work seriously and will always aim to resolve complaints promptly and fairly.

Online Payments

If a payment has been taken online and the related goods or services cannot be provided, we will arrange a full refund to the original payment method. Refunds are processed within 5–10 business days depending on your bank.

How to Contact Us

For any questions about a purchase, deposit, or service, please get in touch:

• Email: enquiries@thepaddockclub.co.uk
• Address: Chelmsford, Essex

We aim to respond to all enquiries within one working day.